Support & Help Center

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Getting Started

New to PageoNix? Learn the basics and launch your first project.

Technical Help

Troubleshooting guides and technical documentation for developers.

Billing & Pricing

Questions about plans, payments, and billing information.

Security & Privacy

Learn about our security practices and compliance standards.

Frequently Asked Questions

What is PageoNix and what services do you offer?

PageoNix is a premium web development agency specializing in ultra-fast, secure, and beautifully designed websites for startups, creators, and businesses. We offer services including custom website development, full-stack web applications, backend systems, DevOps automation, cloud infrastructure management, and AI integration solutions. Our focus is on delivering lightning-fast performance, enterprise-grade security, and premium design for modern brands.

How long does it take to complete a project?

Our average delivery time is 7 days for standard landing pages and websites. Full-stack applications typically take 2-4 weeks depending on complexity. We use agile methodologies and have streamlined processes to ensure rapid delivery without compromising quality. Custom timelines are available for enterprise projects with specific requirements.

What technologies and platforms do you work with?

We specialize in modern web technologies including React, Next.js, Node.js, Python, and Go. We deploy on platforms like Vercel, AWS, Google Cloud Platform, and Azure. Our stack includes Docker for containerization, Kubernetes for orchestration, and cutting-edge databases like PostgreSQL, MongoDB, and Firebase. We choose the best technology for your specific requirements.

Do you provide post-launch support and maintenance?

Yes, all our packages include post-launch support. Starter plans include 30 days, Pro packages include 90 days, and Business+ plans include 6 months of comprehensive support. We also offer optional extended maintenance contracts for ongoing updates, optimizations, security patches, and feature enhancements beyond the initial support period.

What are your security and compliance certifications?

PageoNix maintains OWASP compliance, is GDPR-ready with built-in privacy controls, SOC 2 Type II certified for security controls, and HIPAA-compliant for healthcare applications. All our infrastructure is encrypted end-to-end, we perform regular security audits, maintain 24/7 monitoring systems, and follow industry best practices for data protection and cybersecurity.

Can you help with existing websites or only new projects?

We work on both new projects and existing applications. Our team can audit your current website, identify performance issues, security vulnerabilities, and optimization opportunities. We provide comprehensive reports and can help with migrations, performance improvements, security enhancements, feature additions, or complete redesigns of your existing digital properties.

How do you ensure my website performs well and loads fast?

We achieve Lighthouse scores above 99 and sub-second load times through code splitting, image optimization, lazy loading, CDN distribution, server-side caching, database query optimization, and progressive enhancement. We monitor Core Web Vitals continuously, use advanced performance analysis tools, and implement cutting-edge optimization techniques. Performance is built into our development process from day one.

What is your uptime guarantee and reliability?

We maintain a 99.9% uptime SLA with enterprise-grade infrastructure, redundant systems, automatic failover mechanisms, and 24/7 monitoring. Our infrastructure is distributed across multiple availability zones with geographic redundancy. We perform regular disaster recovery drills, maintain automated backups, and have incident response protocols to ensure your applications remain online and performing optimally.

Can you integrate AI and machine learning into my application?

We specialize in AI integration including OpenAI and Claude integrations, custom ML model deployment, intelligent chatbot systems, and automated content generation. We can build recommendation engines, predictive analytics, natural language processing features, computer vision applications, and autonomous workflows powered by AI to enhance your application's capabilities.

How do you handle scalability for growing businesses?

We design applications with scalability as a core principle from inception. We use microservices architecture, containerization with Docker and Kubernetes, database clustering and replication, load balancing, caching strategies, and auto-scaling configurations. Our infrastructure automatically scales with your user base, ensuring consistent performance whether you have 100 or 100,000 concurrent users.

How to Reach Us

Email Support

Get detailed responses to your questions within 24 hours.

support@pageonix.in

Phone Support

Speak with our team directly for urgent matters.

+91 89813 81661

Live Chat

Real-time chat support available 24/7 for quick help.

Documentation & Resources

Developer Documentation

Comprehensive API documentation, code examples, and integration guides for developers.

Video Tutorials

Step-by-step video guides for getting started and mastering PageoNix features.

Code Samples

Ready-to-use code examples and starter templates for common use cases.

Best Practices

Industry best practices for performance optimization, security, and scalability.

Blog & Articles

Industry insights, case studies, and expert articles on web development and technology.

Troubleshooting Guides

Solutions to common issues, error messages, and technical problems.

Still need help?

Our expert team is ready to assist you with any questions or requirements.